Managing the Professional Service Firm PEN/Faulkner Award for Fiction (2014) epic account of how the

epic account of how the co-evolution of psychology and culture created the peculiar Western mind that has profoundly shaped the modern world

John Keats and Voltaire

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"From the day he was born

Managing the Professional Service Firm PEN/Faulkner Award for Fiction (2014) epic account of how theInternational expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product based industries. Second, professional services are highly personalized, involving the skills of